Refund & Cancellation Policy

Paid access to Pro-nio is billed as a recurring subscription for the billing period shown at checkout. Your subscription renews automatically at the end of each period unless you cancel before it renews.

Pro-nio is a software subscription. It is not an investment product, and paying for the subscription does not entitle you to any return, yield, or trading profit.

You can cancel your subscription at any time from your billing settings. Cancellation stops the next automatic renewal and takes effect at the end of the current paid period.

After cancellation you keep access to paid features until the end of the period you already paid for; your bots are not stopped by the cancellation itself.

Subscription fees are generally non-refundable, including for partially used billing periods. We do not pro-rate a period on cancellation.

Where a refund is required by applicable consumer-protection law, that legal right always prevails over this policy.

If you are charged in error — for example a duplicate charge or a charge after a confirmed cancellation — contact support and we will investigate and correct a verified billing error.

This policy covers the software subscription only. It does not cover trading losses or fees charged by the exchange, which are outside our control.

Please contact support before initiating a payment dispute so we can resolve billing issues directly. Abusive or fraudulent chargebacks may result in suspension of access.

Billing questions can be raised through the in-app support channel.