Support & FAQ

Your API key is encrypted using AES-256-GCM before being stored in the database. The encryption key is never stored in the database itself. Your key is never returned to the browser after the initial save.

No. Pro-nio only requires API key permissions for reading account data and placing/cancelling orders. Withdrawal permissions are not required and should never be granted.

Revoke the key immediately from your exchange account dashboard, then remove it from Pro-nio via Settings > API Keys. All bots using that key will be automatically stopped.

No. Your account data, trading activity, and API keys remain private. Pro-nio does not sell or share user data with third parties.

Real mode places live orders on your exchange using your API key. Demo mode simulates order fills without placing any real orders — it is safe for testing your strategy configuration.

The worker uses a persistent queue (BullMQ) to track all pending jobs. When the worker restarts, it picks up exactly where it left off. Order deduplication prevents duplicate orders from being placed.

DCA (Dollar-Cost Averaging) opens a base order and places safety orders at configured price deviations below the average entry price. When the price recovers to the take-profit target, the deal is closed.

Grid trading places buy orders below the current price and sell orders above it at equal price intervals. Profits are captured each time a grid level is filled.

Your key may have expired, been revoked on the exchange side, or have insufficient permissions. Go to Settings > API Keys, remove the invalid key, and add a new one with the correct permissions (read account data + place/cancel orders).

Enable 'Read Info' and 'Enable Spot & Margin Trading'. Do not enable withdrawal permissions. Restrict the key to your server's IP address for extra security.

Common causes: API key invalid or expired; insufficient account balance for the configured order size; the exchange is under maintenance. Check the key status in Settings > API Keys and your exchange account balance.

Yes. A single API key can be used by multiple bots. However, make sure your available balance is sufficient to cover all active bots' orders simultaneously.

Pro-nio is currently in early access. Billing and subscription plans will be introduced in a future release. You will be notified before any charges apply.

A subscription model is planned with tiers based on the number of active bots and trading volume. Exact pricing will be announced before billing is activated.

Yes. Once billing is live, you will be able to cancel your subscription at any time with no cancellation fee. Your bots will continue running until the end of the billing period.

A free tier is being considered. Details will be announced when billing launches.